FAQs
Most frequent questions and answers
To determine your size accurately, we recommend referring to our comprehensive size chart. It provides detailed measurements to guide you in selecting the perfect fit for your body. Simply visit our ‘Size Chart’ page, accessible from the main menu, for a clear understanding of our sizing specifications. If you have any further questions or need assistance, our customer support team is ready to help.
Yes, you can! Follow the return process, and then place a new order for the desired size or colour to expedite the exchange process.
Unfortunately, we can only accept returns within the specified 72-hour period to ensure the highest quality and hygiene standards.
Once we receive your returned item and confirm its eligibility, refunds typically take one business day to reflect in your account.
Contact our customer service team immediately, and we will arrange for the return of the item and cover any associated delivery costs.
Yes, we do facilitate out-of-town deliveries utilizing the services of Mercury Express Logistics to ensure the reliable dispatch of parcels beyond the Zambian region.
The delivery timeframe for your parcel is contingent upon your location. For customers within Lusaka, orders are typically fulfilled within a few hours of placement. Those residing outside Lusaka can expect delivery within 5 business days. International clients should anticipate a delivery period of 14 business days. Please note that these estimates may vary based on factors such as shipping logistics and customs processing. We strive to expedite orders promptly to ensure a timely and efficient delivery experience for our valued customers.