How long is your return period?
At Ur Body Goal, we understand the importance of a hassle-free returns process. Our returns period is designed to accommodate your needs:
- Lusaka Residents: A 48-hour (2-day) window from the date of receiving your order.
- Outside Lusaka: A 5-business day window.
- International Clients: A 14-day window.
This time frame allows you ample opportunity to assess your activewear and initiate a return if needed.
What items can I return?
We strive for your satisfaction with every Ur Body Goal purchase. To be eligible for a full refund, please adhere to the following conditions:
- Condition of Items: Items must remain in an unworn, unused, and unwashed condition – exactly as received.
- Timeframe: Returns should be initiated within the specified window based on your location.
- Tags and Labels: Retain all tags and labels in their original state. Any deviation from these conditions renders the item ineligible for return.
- Damaged or Unsuitable Items: Any damaged, worn, or unsuitable items will not qualify for a refund.
Your commitment to these guidelines is crucial to facilitate a smooth return process.
How do I initiate a return?
Follow these simple steps to initiate a return:
- Contact: Reach out to our customer service team at EMAIL: urbodygoal@gmail.com or call +26 0968 767557 to inform them of your intention to return.
- Packaging: Pack the item securely in its original packaging, ensuring all tags and labels are intact.
- Shipping: Send the package to the address provided by our customer service team and send tracking information.
Do you offer exchanges?
For exchanges, seamlessly follow the return process and then place a new order for the desired item. This ensures a swift and efficient exchange, getting you the activewear you want without any delays.
Can I receive a refund?
Refunds are offered if what you ordered is not instock, you have the option to exchange your item. Upon receiving the returned product and confirming its eligibility, exchanges typically take one business day to process. Our commitment is to facilitate prompt exchanges to ensure your satisfaction with Ur Body Goal remains uncompromised.
What should I do if I receive defective or incorrect items?
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for the return of the item and cover any associated delivery costs.
How much are delivery costs?
You are responsible for covering the delivery costs for returning your item. Consider using a good courier company if you purchase outside Lusaka to ensure the safe return of the item.
Contact us
If you have any questions or concerns about our return policy, don’t hesitate to reach out to our customer service team at EMAIL: urbodygoal@gmail.com or +26 0968 767557. We are here to assist you and make your experience with Ur Body Goal as positive and seamless as possible.
For any further queries or assistance, our dedicated customer service team is ready to assist you on your return journey. Thank you for choosing Ur Body Goal: we’re here to make your experience exceptional.